SCOTLANDER LTD — PRIVACY & COOKIE POLICY

Version 1 — Effective from 01/01/2026

Scotlander Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy & Cookie Policy explains what personal data we receive, how we use it, and your rights under UK data protection law.

If you have any questions, please contact us at:
info@scotlander.co.uk

 

1. Who We Are

Scotlander Ltd
Registered in Scotland
Email: info@scotlander.co.uk

We operate an equipment-hire business, including online bookings via third-party booking software.

 

2. What This Policy Covers

This policy applies to your use of our website (scotlander.co.uk) and to any information provided during equipment hire.

Our website may contain links or third-party plugins (e.g., booking systems or analytics). We are not responsible for how third parties process your data and you should check their policies separately.

 

3. What Personal Data We Collect

We do not actively collect personal data for marketing or resale.

We receive only the information required to manage your booking or hire, such as:

Information we may receive via our booking provider (e.g., FareHarbor):

• Name
  
  
• Email address
  
  
• Phone number
  
  
• Hire details
  
  
• Payment status (we do not receive card details)
  
  

Information collected on the day (paper hire forms):

• Name
  
  
• Address
  
  
• Contact details
  
  
• Items hired
  
  
• Dates of hire
  
  
• Signature confirming terms
  
  

We do not intentionally collect sensitive data.

 

4. How We Use Your Personal Data

We use your information only for the following legitimate purposes:

• Managing and confirming your booking
  
  
• Recording what equipment has been hired
  
  
• Communicating with you about your booking
  
  
• Protecting our equipment and business interests
  
  
• Meeting legal obligations (e.g., insurance or accounting)
  
  

We do not use your details for marketing unless you explicitly ask us to (we currently do not send marketing emails).

 

5. Our Lawful Bases for Processing

We process your data under:

• Contract — to provide the equipment hire service you book
  
  
• Legitimate Interests — protecting equipment, preventing loss, and record-keeping
  
  
• Legal Obligation — where required by law (e.g., insurance, accounting)
  
  

 

6. How Long We Keep Your Data

We keep:

• Paper hire forms — until the end of the season or until equipment is safely returned. After that they are securely destroyed.
  
  
• Booking information received via FareHarbor — retained according to FareHarbor’s own retention policy.
  
  

We do not keep data longer than necessary.

 

7. How Your Data Is Stored and Secured

Any paper forms are kept securely and destroyed when no longer needed.

Online data (e.g., booking information) is securely stored by our booking provider (FareHarbor). Payment information is handled entirely by Stripe; we never see or store card details.

Our website is built on WordPress with Elementor, which may use functional cookies as standard.

 

8. Sharing Your Personal Data

We do not sell or share personal data for marketing.

We may share information only with:

• Our booking provider (FareHarbor) — to process bookings
  
  
• Stripe — for secure payments
  
  
• Insurance providers — only if required for a valid claim
  
  
• Legal authorities — only where required by law
  
  

We do not knowingly instruct any third parties to collect unnecessary personal data.

 

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
  
  
• Correct inaccurate information
  
  
• Request deletion of your data
  
  
• Object to certain processing
  
  
• Restrict how your data is used
  
  
• Request a copy of your data
  
  
• Withdraw consent if we rely on it (we normally do not)
  
  

To exercise any of these rights, contact:
info@scotlander.co.uk

 

10. Cookies

Our website uses minimal cookies to ensure it works correctly. These may include:

• Essential / functional cookies used by WordPress or Elementor
  
  
• Cookies placed by third-party plugins (e.g., the booking widget)
  
  

We do not use cookies for advertising or tracking unless third-party services do so independently.

You can control cookies through your browser settings.

 

11. Changes to This Policy

We may update this policy if our business or legal requirements change. Updates will be posted on this page.

 

12. Contact Us

For any questions about this policy or your data rights, please contact:
info@scotlander.co.uk